Job openings for collections officer in dharma nagar berhampur agartala

**Company:** Bajaj Auto Credit Ltd.

**Job Title:** Collection Officer - Motor Vehicle, Commercial Vehicle

**Job Location(s):**

Shikohabad
- Agartala
- Dharmanagar

**Designation:** Collection Officer - Motor Vehicle, Commercial Vehicle

**Job Role:**
- **Portfolio Management:**
- Allocation of portfolios to vendors based on past performance trends and FOS (Field Officers) availability.
- Ensure the creation of adequate manpower capacity for the portfolio.
- Review cases with FOS/TL (Team Leaders) and work assignment based on disposition codes.

- **Agency Coordination:**
- Coordinate with agency resources, plan for better resolutions, and provide necessary support on difficult cases.
- Ensure agency billing closure within 60 days of the completed work month.
- Assist agencies with receipt book and repo kits allocation and audit them periodically.
- Ensure prior approvals in repo cases and help agencies manage repo-related issues.

- **Legal & Compliance:**
- Collaborate with the legal team to initiate legal actions against chronic defaulters and deal with enforcement agencies in cases filed by customers/third parties.
- BKT (Bucket) resolution with agencies and FOS needs to be tracked and reviewed regularly.
- Address CRM queries and ensure closure within the assigned TAT (Turnaround Time).
- Ensure RCU (Risk Control Unit) audit queries are reverted before TAT and committed actions are implemented at the field level.

- **Team Management:**
- Remove non-performing FOS and recruit fresh team members as needed.
- Train and support the team to improve performance and compliance.

- **Operational Efficiency:**
- Ensure 100% utilization of HHT (Hand Held Terminal) and submit reports to ACM (Area Collection Manager)/RCM (Regional Collection Manager) regularly.
- Report any issue