Job openings for collection officer in auraiya

**Job Title:** Collection Officer - Motor Vehicle/Commercial Vehicle

**Job Description:**

As a Collection Officer for Motor Vehicles and Commercial Vehicles, you will be responsible for the effective management of the portfolio assigned to you. This role involves coordinating with vendors, managing field officers (FOs), and ensuring the successful resolution of cases within the allocated timelines. You will be expected to collaborate closely with various teams to support agencies in difficult cases, handle customer service issues, and ensure compliance with legal and audit requirements.

**Key Responsibilities:**

1. **Portfolio Management:**
- Allocate portfolios to vendors based on past performance trends and the availability of field officers (FOs).
- Ensure adequate manpower capacity for the portfolio.

2. **Case Review & Assignment:**
- Review cases with FOs/Team Leaders (TLs) and assign work based on disposition codes.
- Coordinate with agency resources to plan calls for better resolution outcomes.

3. **Resource Coordination:**
- Provide necessary support to agencies on challenging cases.
- Ensure timely allocation and periodic auditing of receipt books and repossession kits.

4. **Billing & Approvals:**
- Close agency billing within 60 days of the month in which the work was completed.
- Obtain prior approvals in repossession cases and assist agencies with related issues.

5. **Customer Service & Escalations:**
- Handle customer service issues and escalations related to collections and repossessions.
- Collaborate with the legal team to initiate legal actions against chronic defaulters.
- Liaise with enforcement agencies for cases filed against the company by customers or third parties.

6. **Performance Tracking & Improvement:**

- Track and review Bucket (BKT) resolutions at the agency and FO levels.
- Work to restrict flow rates to the next BKT in the location you are handling.
- Identify and remove non-perform