Job openings for collection officer in adilabad nalgonda siddipet

Position: Collection Officer / Assistant Manager
Experience: Minimum 2 years in Collections (from any Bank, NBFC, BFSI, etc.)
Qualification: Graduate / Post Graduate / MBA
Age Limit: Up to 30 years

Job Responsibilities:

1. Portfolio Allocation:


Allocate portfolios to vendors based on past performance trends and Field Officers (FOs) availability.

Ensure adequate manpower capacity for the portfolio.
2. Case Reviews & Assignments:

Review cases with FOs and Team Leaders (TL) and assign work based on disposition codes.
3. Vendor Coordination:
Coordinate with agency resources for call
planning to improve resolutions.
Provide necessary support to agencies on difficult cases.
4. Receipt Book & Repo Kits Management:
Allocate and periodically audit receipt books and repo kits.

5. Agency Billing Management:
Ensure agency billing closure within 60 days of the work completed month
6. Repo Case Management:
Obtain prior approvals in repossession cases and assist agencies with repo-related issues.

Manage customer service issues and escalations related to collections/repossessions.
7. Legal Coordination:
Work with the legal team to initiate legal action against chronic defaulters.
Handle cases involving enforcement agencies for claims against the company.
8. Bucket (BKT) Resolution:
Track and review BKT resolutions at the agency and FO levels.
Ensure flow rates to the next BKT are restricted for the locations managed.
9. Team Management:
Remove non-performing FOs and recruit and train new team members as needed.
10. Discrepancy Management:
Discuss receipt book discrepancies with
the agency and ensure measures are in place to prevent reoccurrences.
Required Skills:
Excellent communication and negotiation skills.
Strong coordination and team management capabilities.
Good understanding of the collections and repossession processes.
Problem-solving ability.