Job openings for collection agent in chittoor tenali guntur tirupati

Position: Collection Officer / Assistant Manager
Experience: Minimum 2 years in Collections (from any Bank, NBFC, BFSI, etc.)
Qualification: Graduate / Post Graduate / MBA
Age Limit: Up to 30 years
Job Responsibilities:
1. Portfolio Allocation:
Allocate portfolios to vendors based on past performance trends and Field Officers (FOs) availability.
Ensure adequate manpower capacity for the portfolio.
2. Case Reviews & Assignments:
Review cases with FOs and Team Leaders (TL) and assign work based on disposition codes.



3. Vendor Coordination:

Coordinate with agency resources for call planning to improve resolutions.

Provide necessary support to agencies on difficult cases.



4. Receipt Book & Repo Kits Management:

Allocate and periodically audit receipt books and repo kits.



5. Agency Billing Management:

Ensure agency billing closure within 60 days of the work completed month.



6. Repo Case Management:

Obtain prior approvals in repossession cases and assist agencies with repo-related issues.

Manage customer service issues and escalations related to collections/repossessions.



7. Legal Coordination:

Work with the legal team to initiate legal action against chronic defaulters.

Handle cases involving enforcement agencies for claims against the company.



8. Bucket (BKT) Resolution:

Track and review BKT resolutions at the agency and FO levels.

Ensure flow rates to the next BKT are restricted for the locations managed.



9. Team Management:

Remove non-performing FOs and recruit and train new team members as needed.



10. Discrepancy Management:

Discuss receipt book discrepancies with the agency and ensure measures are in place to prevent recurrences.



Required Skills:
Excellent communication and negotiation skills.
Strong coordination and team management capabilities.
Good understanding of the collections and repossession processes.
Problem-solving abiliti